Your data

Delete your OrdersTrail account

OrdersTrail · by Ektasi Technology (OPC) Private Limited

You can ask us to delete your OrdersTrail account and all the data in it at any time. You don't need to have the app installed to do this.

Or do it from the app

1. Open OrdersTrail and tap the shop icon (Settings) at the top right.
2. Scroll down and tap Delete my account.
3. Confirm, then send the email the app prepares for you.

What happens next

• We reply to confirm the request came from you. That way, nobody else can delete your account.
• Within 30 days of confirming, we permanently delete:
  • your account and sign-in email;
  • your business profile (name, phone, UPI ID);
  • all your customers, orders, reminders, suppliers and products.
• Backup copies are overwritten in the normal backup cycle, after which the data can't be recovered.
• We keep only what the law requires. For example, if you ever bought a paid plan, we keep tax invoices for the period the GST law requires. We don't keep your order book or customer records.

Before you delete

Deletion can't be undone. To keep a copy of your records, open the app and go to Sales → Export (or Settings → Export my data) and save your orders, customers and suppliers as spreadsheets.

Only want to remove some data?

You don't have to delete your whole account. In the app, you can delete individual customers (which also removes their orders) and suppliers at any time. You can also email us to remove specific information.

Need help?

Email support@ektasi.io or call 011-6965 6628 (Monday to Friday, 10:00–18:00 IST). If you're unhappy with how we handled a request, contact our Grievance Officer, Rajan Singh, at rajan@ektasi.io. Our Privacy Policy explains more.